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First-Month Money-Back Guarantee

Rosi May Fitness | 1:1 Online Coaching

Provided by: Rosi May Fitness Limited

Last updated: 21st October 2026

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1. The guarantee

I'm confident in the coaching I provide, and I want you to feel confident about investing in it.

If you follow your agreed training and nutrition plan, complete your weekly check-ins and make no measurable progress towards your agreed goals during your first 30 days of coaching, you can request a refund of your first month's coaching fee.

This is a conditional money-back guarantee, not a free trial or an unconditional refund policy.

The conditions below explain how it works.

2. Who is eligible?

The guarantee is available to new clients joining Rosi May Fitness 1:1 Online Coaching at the advertised monthly price of £219.

It applies only to the first 30 days of your first coaching membership and can be claimed once per person.

The guarantee does not apply to subsequent months, previous coaching periods, other programmes or memberships, or clients who have previously received a refund under this guarantee.

3. When does the 30-day period begin?

Your guarantee period begins on the date your initial personalised coaching plan is made available to you and you are able to begin following it.

We will confirm this start date through the coaching app or in writing.

The guarantee covers the following 30 consecutive calendar days.

Any agreed pause or material interruption to coaching will be considered fairly, including whether the guarantee period should be extended.

4. What you need to do to qualify

To qualify for a refund under this guarantee, you must:

Complete your onboarding

Provide accurate and complete information about your goals, training experience, current habits and any relevant circumstances that may affect your coaching.

Follow your agreed training plan

Complete at least 90% of your scheduled training sessions during the guarantee period, unless changes have been agreed with your coach.

Only sessions that are part of your agreed programme count towards this requirement. Optional sessions are not included.

Follow your agreed nutrition plan

Consistently follow the nutrition targets and habits agreed with your coach, and provide the records reasonably required to assess adherence.

This may include food diaries, calorie and protein tracking, meal records or agreed habit tracking, depending on your individual coaching approach.

You are not expected to achieve perfect adherence every day. However, there must be sufficient evidence that you have followed your agreed approach consistently throughout the guarantee period.

Complete your weekly check-ins

Submit all scheduled weekly check-ins during the guarantee period, including the progress information requested.

Record your progress

Provide the baseline information and follow-up measurements or performance records agreed at the beginning of coaching.

These must be recorded using reasonably consistent methods so that progress can be assessed fairly.

Communicate difficulties

Let your coach know about significant difficulties with your programme during the guarantee period and engage with reasonable recommendations or agreed adjustments.

If you cannot safely complete part of your programme, contact your coach so that suitable changes can be discussed.

5. What counts as measurable progress?

Progress is assessed against the goals and measures agreed at the beginning of your coaching.

Depending on your goals, measurable progress may include:

Body composition

  • A change in body weight or weight trend.

  • A reduction in body measurements.

  • A change in comparable progress photographs

Strength and fitness

  • An improvement in a strength benchmark, such as weight lifted or repetitions completed under comparable conditions.

  • An improvement in a fitness benchmark, such as running pace, endurance or exercise performance.

Nutrition and eating habits

  • A measurable improvement in eating behaviours

  • For example, fewer episodes of unplanned evening snacking, greater consistency with regular meals or improved management of previously identified eating difficulties.

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A refund may be available where no meaningful measurable progress has been achieved against any of the agreed goals or benchmarks, despite meeting the eligibility and adherence requirements.

6. How to request a refund

If you believe you qualify, please contact rosi@rosimayfitness.co.uk within seven calendar days after your first 30-day guarantee period ends.

Include:

  • Your full name and the email address associated with your coaching membership.

  • A statement that you are requesting a refund under the First-Month Money-Back Guarantee.

  • A brief explanation of why you believe no measurable progress has been achieved.

We will review the information already recorded through your coaching app, including your onboarding information, agreed goals, training records, nutrition records, weekly check-ins and coach feedback.

7. How refund requests are assessed

Each request will be reviewed individually and fairly against the conditions of this guarantee and the goals agreed at onboarding.

A request will not be rejected solely because of an isolated missed workout, an occasional meal outside your nutrition targets or an ordinary disruption that has been appropriately communicated and managed.

However, a request may be declined where the evidence shows that the agreed coaching requirements have not been substantially met, or where meaningful measurable progress has been achieved.

We will explain our decision in writing.

If your claim is accepted, we will refund your first month's coaching fee of £219 to your original payment method wherever possible, promptly and without unnecessary delay.

8. Membership and ongoing payments

1:1 Online Coaching is a rolling monthly subscription with no minimum commitment.

The money-back guarantee does not automatically cancel your subscription or prevent a subsequent payment from being collected.

If you do not wish to continue coaching, you must also cancel your subscription in accordance with the applicable membership cancellation terms.

Any refund or cancellation rights you have under consumer law remain unaffected.

9. Changes to the guarantee

The version of this guarantee available when you sign up will apply to your first coaching period.

We will not retrospectively introduce new eligibility requirements or reduce the protection offered to you after you have purchased coaching.

10. Your statutory rights

This guarantee is provided in addition to your statutory consumer rights.

Nothing in these terms excludes, restricts or replaces rights or remedies available to you under applicable UK consumer law, including the Consumer Rights Act 2015.

11. Contact

Rosi May Fitness Limited

Trading as Rosi May Fitness

Website: www.rosimayfitness.co.uk

Email: rosi@rosimayfitness.co.uk

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